Your customers are the lifeblood of your business. Their needs and wants impact every aspect of your organization, from product development, sales, distribution, and customer service. This means we need to constantly learn from our customers, and adapt our strategies based on what we’ve learned. Forrester Research calls this philosophy being “Customer Obsessed.” They describe what is at stake for businesses who don’t take this path: “Simply put, customers expect consistent and high-value
As we move through life, we accumulate a history of our transactions and financial records. As we collect this information, the filing cabinets and boxes begin to add up. It is difficult to know how long to keep documents, files, receipts, bills, contracts, and the records of our personal and business lives. When is it safe to throw them away? Is a digital copy sufficient or do we need to hang on to the
“So much to do, so little time.” This phrase has become an accurate description of how most people feel about their everyday lives, both at home and at work. From sun up to sundown, we are constantly on the go. It has even been said that our culture has an addiction to being busy, and I for one am no exception. I find that even when I turn on a tv show to relax,